Telecommunications have advanced rapidly and today there are several sophisticated systems with many standard and advanced features. But of all the features available, one of the most valuable is “call forwarding.” With call forwarding, business owners can stay in touch with their employees at all times and, more importantly, no customer calls will be missed.
Call forwarding, in simple terms, is a feature whereby an incoming phone call is routed to any other predetermined point. This could be any other extension within the same premises, or another landline number outside the premises, or even a cell phone. Thus, the main advantage of this feature is that it ensures that incoming calls will not be missed, even if the recipient is not available at the location of their phone number.
Here are some of the main features of the “call forwarding” function:
1– It allows you to route calls to multiple phones simultaneously or in sequential order until the call is answered.
2- You can take advantage of call forwarding to a toll-free 800 number. You can get a toll-free number and forward incoming calls to any phone, anytime, anywhere.
3- The long distance and international call forwarding service have their advantages. You can choose a number in a country other than the one you are in and forward the calls to a local phone.
4- The ability to forward incoming calls, even after hours, and direct them to a call center, can often result in a sale that would otherwise have been missed.
Portability is one of the main benefits of the “call progress” feature. This means that an employee of a company can travel without losing their means of communication.
The two most commonly used types of call forwarding features are the variable call forwarding feature and the busy/no answer feature.
The variable call forwarding feature sends out a half-call each time an incoming call is forwarded – to let you know that the call has been forwarded. But the fact is, you won’t be able to answer the call from your phone when this type of progress occurs.
The Call Forwarding on Busy/No Answer feature allows you to forward all incoming calls immediately when all your lines are busy or after a predetermined number of rings.
Keep in mind, however
That a phone line forwarded to another landline or cell phone is billed as an outgoing call. This means that if the number to which the line is diverted is a long distance number, you will be charged for the long distance call.
However, remote call forwarding is mainly used by commercial companies as a marketing tool, so even if you incur additional costs, they are more than justified.
Call forwarding allows you to choose how,
When and where you want your incoming calls to be handled. With advanced call forwarding features such as time-of-day routing, calls can be forwarded to different phones at different times of the day and night.
Call forwarding ensures that customers are always talking to a live representative rather than listening to an impersonal message on a voice recorder.